Shipping & Returns

Flare Ceramics ships from Copenhagen, Denmark.

Orders are carefully packed.
Estimated delivery times depend on the destination.

Shipping costs are calculated at checkout. International orders may be subject to customs duties, import taxes or other fees payable by the customer.

Returns

You may request a return within 14 days of receiving your order, in accordance with applicable consumer law.

To request a return, please email flareceramics@gmail.com with your order number and proof of purchase. Items should be returned securely packaged and in their original condition. You may handle an item as you would in a physical shop; handling beyond what is necessary may reduce the amount refunded.

Return shipping costs are the customer's responsibility, unless the item is faulty or applicable law requires otherwise. Please contact me before sending a return so I can provide the return instructions.

Once your return has been received and checked, your refund will be processed to the original payment method, in accordance with applicable law. Refund processing times may vary depending on your payment provider.

Uncollected Orders

Please collect your order within the timeframe specified by the parcel carrier or agreed at checkout. If an order is returned to me because it was not collected, please contact flareceramics@gmail.com to arrange the next steps.

Failure to collect an order does not automatically remove any statutory right to withdraw from a purchase..

Damaged or faulty items

If your order arrives damaged or an item is faulty, please contact flareceramics@gmail.com with your order number and photographs if possible. Your statutory rights remain unaffected.

Purchases made in person at markets do not generally have an automatic change-of-mind return right, but your rights concerning faulty goods still apply.

Missing Items

If an item is missing from your parcel, please contact flareceramics@gmail.com as soon as possible with your order number and details of the missing item.