Terms & Conditions

Flare Ceramics is a Copenhagen-based ceramics studio selling handmade ceramics.

We take care to ensure that product descriptions, photographs and colours are as accurate as possible. However, colours may appear differently depending on your screen, device or lighting conditions.

These natural variations do not affect your statutory rights if a product is faulty or differs materially from its description.

Prices & VAT

All prices in the Flare Ceramics webshop are listed in DKK and include 25% Danish VAT (moms), where applicable.

Shipping costs are calculated at checkout based on the size, weight and destination of the package.

Payment

We accept Apple Pay, Visa, Mastercard, MobilePay and other available payment methods.

Payments are processed securely through the payment provider available at checkout. Payment is collected according to the terms displayed during checkout.

If there is a delay in dispatching your order, you will be notified by email.

Delivery

Flare Ceramics ships from Copenhagen, Denmark.

In-stock orders are usually dispatched within 1–3 business days. Delivery times may vary depending on the destination and carrier.

Ceramics are carefully packed to protect them during transport. Protective packaging may require larger boxes, which can affect shipping costs.

You will receive a confirmation email and tracking information where available.

Pick-up

Local collection may be available from Studio38, Valdemarsgade 38, Copenhagen, by appointment.

If you choose local collection at checkout, you will receive an email when your order is ready, together with instructions for arranging collection.

Complaints & Legal Guarantee

Under Danish consumer law, you generally have a two-year legal right to complain about defects in products purchased from Flare Ceramics.

If an item is faulty, please contact flareceramics@gmail.com with your order number, a description of the issue and photographs where possible.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or a refund.

Please contact us within a reasonable time after discovering a defect. A complaint made within two months of discovering the defect is generally considered timely under Danish law.

If your complaint is justified, reasonable return costs will be covered where required by law. Please follow the return instructions provided before sending an item back.

These rights do not cover damage caused by misuse or improper handling where applicable law permits such an exclusion.

For questions, please contact flareceramics@gmail.com.

Business details

Flare Ceramics
Business address: Valdemarsgade 38, 1665 Copenhagen
CVR number: 46020545
Email: flareceramics@gmail.com